All of our non-consumable products come with a 1-year warranty as standard. Most ElectraStim products are covered by warranty with the exception of:
– Connecting cables and charging wires
– Lubricants, gels and cleaners
– Self-adhesive pads
The warranty is not valid if damage has been found to be caused by misuse or neglect, so make sure you follow your care and maintenance instructions. Please do not attempt to dismantle or repair any of our products yourself as this will invalidate your warranty and it may render the item unsafe and unfit for repair. Please read the full terms and conditions provided within your ElectraStim warranty before using the product.
If you buy an ElectraStim stimulator you can extend the warranty to 3 years when you register your purchase. To receive extended product warranty registration needs to be within 4 weeks of purchase. Accessories are not valid for an extended warranty.
Proof of purchase required when exercising warranty. Please contact the original place of purchase in the event of a fault (i.e. Lovehoney/Ann Summers/other shops) or contact us if you purchased directly from this website.
If you have a manufacturing fault with your stimulator or electrode within the warranty period, we will repair or replace it free of charge.
Your statutory rights are not affected.