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Privacy Statement

Contact ElectraStim

Cyrex Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please get in touch:

Cyrex Ltd.

Phone:
Fax: +44(0)1920 877991
Email:

VAT No. 809447117

Buy ElectraStim Products From Us Direct

Making a purchase could not be easier. Just browse our store and add what you want to buy to the shopping cart. Once you’ve finished shopping, click ‘checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept most major credit card payments. If you want to buy ElectraStim in the US or from another country, your card issuer will convert the payments into your own currency. We do not charge for any item until it is ready to ship, including back-ordered items. If you would prefer to place your order over the phone, just give us a call. Our offices are open 9am-5pm GMT Monday to Friday.

Once we receive your order, we’ll send you an email confirmation to confirm the items ordered and the full sum payble. Our confirmation email does not indicate that a contract exists between us. We will indicate acceptance of your order in a separate email that includes an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Liability

Cyrex Ltd. will not be held responsible or liable for any injury, harm or accident resulting from the use of any of its products, howsoever caused. The use of Cyrex products implies that you have read the instructions prior to use and have accepted these terms. No medical claims are expressed or implied.

Shipping And Handling

All items are shipped in discreet, plain packaging via a courier service and will require a signature.

If you do not receive your parcel within 15 days of ordering, simply contact us by any means and we will look into the matter and ensure your order reaches you as soon as possible. We can not take responsibility for lost orders that have not been reported missing within 30 days of ordering.

Delivery Schedule

You will normally receive your order within 2 days of receiving your order confirmation. International orders are generally received in under 7 days. If a product is not currently in stock it can take up to 14 days for you to receive your order. Please feel free to contact us regarding stock availability prior to ordering.

If you do not receive your parcel within 15 days of ordering, simply contact us by any means and we will look into the matter and ensure your order reaches you as soon as possible. We can not take responsibility for lost orders that have not been reported missing within 30 days of ordering.

Out of Stock Items and Back Orders

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Orders made from outside of the European Union do not have tax added. With the UK and European Union countries, a 20% VAT tax is levied. Local tax applicability on arrival.

Country Tax Rate
UK/Europe 20%
USA 0%
Canada 0%
Australia 0%

The ElectraStim Guarantee

All of our products come with a full 12 month warranty against faulty workmanship and materials.

Privacy Policy

Cyrex Ltd. do not disclose your information to third parties, other than when one of our trusted stockists needs to fulfil your order due to low stock. In these cases, the third party will not disclose any of the details to anyone else.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Disclose information to third-parties (our trusted retailers and wholesalers) for goods delivery purposes when required.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. We can accept the return of unopened, unused products for a full refund if they are returned to us within 7 working days.

To arrange a return you should contact us by email or telephone, quoting your order number. We will then advise you how to return your products.

Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in new, sealed condition unless faulty.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms

Payment for orders on this website can only be accepted by credit/debit card. If you wish to pay by another means please contact us with your order details.